Privacy Policy

Introduction

FERRAZ TECH THALLES DE ALMEIDA FERRAZ LTDA ("we," "our," or "us") is committed to protecting your privacy and the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our computer repair and maintenance services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a computer repair and maintenance service provider, we may collect the following types of information:

• Personal Information: Name, CPF, address, phone number, and email.
• Equipment Information: Device type, model, serial number, and system specifications.
• Service Information: Description of issues, diagnosis results, and repairs performed.
• Access Credentials: Login passwords when necessary for repair (with your consent).
• Payment Information: Billing details and payment records.
• Communication Records: Correspondence regarding your service requests.

How We Use Your Information

We use the collected information for the following purposes:

• To diagnose and repair your computer equipment
• To access your system when authorized for service
• To communicate about service status and completion
• To issue service receipts and invoices
• To maintain service history for warranty purposes
• To provide technical support and follow-up
• To improve our services
• To comply with legal and tax requirements

Data Security & Confidentiality

We understand that your computer may contain sensitive personal and business information. We treat all data on customer devices as strictly confidential. Our technicians are trained to respect your privacy and access only the files and systems necessary to perform the requested repairs. We do not copy, share, or access personal files beyond what is required for service.

Access Credentials

When you provide login passwords or access credentials for repair purposes, we use them only to perform the authorized service. Passwords are not stored after service completion and are handled confidentially during the repair process. We recommend changing your passwords after service if you have security concerns.

Data Recovery Services

When performing data recovery services, we access storage media to retrieve lost files. Recovered data is returned to you and securely deleted from our systems. We do not retain copies of recovered data after delivery to you.

Equipment in Our Possession

Equipment left for repair is stored securely with access limited to our technicians. We maintain records of equipment received and returned. We are not responsible for data loss that may occur during repair, and we recommend backing up important data before service when possible.

Service Records

We maintain records of services performed including equipment details, diagnosis, repairs, and parts used. These records are kept for warranty purposes and to assist with future service needs. Service records are retained for the periods required by law and for reasonable warranty periods.

Data Security

We implement appropriate security measures to protect your personal information and any data accessed during repairs against unauthorized access, alteration, disclosure, or destruction. Our systems are protected with security software and access controls.

Data Retention

Service records and customer contact information are retained for the periods required by Brazilian tax and commercial regulations. Equipment information is retained for warranty and service history purposes. Access credentials are not retained after service completion.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With parts suppliers when warranty claims require it
• With software vendors for license verification
• With tax authorities for fiscal compliance
• When required by law or legal process
• To protect our legal rights

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data and service records held by us
• Request copies of your service history
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Request information about how your data is processed
• Withdraw consent for data processing
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to customers. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: